MONTHLY AUDIT · MARCH 2026
Three metrics, re-tested at the start of every month.
Payments, Support and Mobile stability are the three pillars where operator performance can shift month-to-month. These sub-measurements are re-tested in the first week of every calendar month and published here with the delta against the prior month.
| Operator | Current | Previous | Δ | Note |
|---|---|---|---|---|
| bet365 | 2h 16m | 2h 22m | ▼ 6m | Consistent leader |
| William Hill | 3h 56m | 4h 05m | ▼ 9m | Stable |
| SkyBet | 2h 35m | 2h 40m | ▼ 5m | Stable |
| Paddy Power | 5h 40m | 5h 35m | ▲ 5m | Stable |
| Betfair | 4h 28m | 4h 20m | ▲ 8m | Noise |
| Unibet | 6h 05m | 6h 00m | ▲ 5m | Stable |
| Ladbrokes | 7h 25m | 7h 20m | ▲ 5m | Stable |
| Coral | 7h 30m | 7h 25m | ▲ 5m | Shared platform |
| Betway | 5h 50m | 5h 55m | ▼ 5m | Stable |
| Betfred | 8h 12m | 8h 30m | ▼ 18m | Improving |
| Operator | Median | p90 | Note |
|---|---|---|---|
| bet365 | 2m 45s | 6m 20s | Strongest |
| SkyBet | 3m 15s | 6m 50s | Strong |
| William Hill | 3m 40s | 7m 10s | |
| Paddy Power | 5m 10s | 9m 30s | |
| Ladbrokes | 5m 00s | 9m 00s | Weekend lag |
| Coral | 5m 15s | 9m 05s | |
| Betfair | 6m 15s | 10m 50s | Exchange queries slower |
| Unibet | 5m 35s | 9m 30s | |
| Betway | 6m 25s | 11m 05s | |
| Betfred | 9m 00s | 14m 50s | Phone-first |
| Operator | Current | Previous | Δ | Note |
|---|---|---|---|---|
| bet365 | 0.4 | 0.4 | ▬ | Stable |
| SkyBet | 0.5 | 0.5 | ▬ | Stable |
| William Hill | 1.1 | 1.3 | ▼ 0.2 | Improving |
| Paddy Power | 1.1 | 1.0 | ▲ 0.1 | Stable |
| Unibet | 1.3 | 1.3 | ▬ | Stable |
| Betfair | 1.5 | 1.4 | ▲ 0.1 | Dual-app |
| Ladbrokes | 1.9 | 1.9 | ▬ | Stable |
| Coral | 1.9 | 1.9 | ▬ | Stable |
| Betway | 1.2 | 1.1 | ▲ 0.1 | Stable |
| Betfred | 2.6 | 2.7 | ▼ 0.1 | Improving |
AUDIT METHOD
How we measure.
- Withdrawal. Five fresh withdrawals of £50 each, requested between Tue and Fri 10:00–14:00 GMT, measured from "submit" to "credited to UK bank" (NatWest Commercial).
- Support. Five standardised chat queries, two samples per day, across seven consecutive weekdays.
- App stability. 100 cold-launch sessions on iOS 17.4, iPhone 14, from the Manchester test rig.
HISTORICAL ARCHIVE
Previous audit cycles.
Each monthly cycle is preserved at its own URL. The audit desk re-tests withdrawal, support and stability on the first week of each calendar month.
18+ only. If betting has stopped being fun, free confidential help is available. GamCare — 0808 8020 133 (24/7). BeGambleAware.org. GAMSTOP for self-exclusion. Tools and help →